Choosing who will assist you in resolving it, should not be.

Mediation is a confidential, private process where a neutral third person called a mediator helps the parties discuss their dispute with an eye towards resolution. Think of mediation as a structured negotiation facilitated by the mediator.

Arbitration is a private process where disputing parties agree that one or more neutral third parties called arbitrators decide how the dispute will resolve. The arbitrator does so after receiving evidence and hearing arguments, either during an arbitration hearing or through the submission of briefs and affidavits.